Refund policy
Returns & Refund Policy
We have a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be in the same condition in which you received it — unworn, unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
How to Start a Return
To request a return, please contact us at:
Approved returns should be sent to:
Fifth Gear Streetwear
21 Bruce McLaren Road
Auckland 0612
New Zealand
Please do not send an item back before contacting us and receiving return approval.
For change-of-mind returns, return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as Fifth Gear Streetwear cannot be responsible for returned parcels that are lost in transit.
If your item is confirmed to be faulty, damaged, or incorrectly supplied, we will work with you to arrange an appropriate return or replacement and cover reasonable return shipping costs where applicable.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your item is defective, damaged, or you have received the wrong item, please contact us as soon as possible at fifthgearstreetwear@gmail.com so we can assess the issue and make it right.
Please include your order details and clear photos of the issue where possible.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on:
- Sale items
- Gift cards
- Items that have been worn, used, washed, damaged, or altered after delivery
- Items returned without their original tags or packaging
Exchanges
The quickest way to receive a different size, colour, or item is to return your original item first.
Once your return has been accepted, you can place a separate order for the replacement item.
Refunds
We will notify you once we have received and inspected your return and will let you know whether your refund has been approved.
If approved, your refund will be processed automatically to your original payment method within 10 business days.
Original shipping charges are generally non-refundable for change-of-mind returns.
Please keep in mind that your bank or credit card provider may take additional time to process and display the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: